Refund Policy
Version of 06.07.2026
1. General
The “ParseKeep” service provides information and analytics services electronically (digital content and services rendered with the Customer’s consent). This page sets out the terms and procedure for refunding paid amounts.
2. When a full refund is issued
- the service has not yet started: the report has not been prepared and access under the plan/package has not been activated — funds are refunded at the Customer’s request;
- a technical payment error, a double (repeated) charge, or an amount paid by mistake;
- the Provider is unable to deliver the paid service for its own reasons.
3. When a refund is not issued
Funds are not refunded once the service has been rendered — that is, access under the plan/package has been activated, or a completed report or dataset has been delivered to the Customer. Under the Law of Ukraine “On Consumer Protection”, the 14-day right to withdraw from the agreement does not apply to services whose performance has begun with the consumer’s consent, nor to digital content supplied in electronic form. By placing and paying for an order, the Customer gives such consent.
4. Refund procedure
- send a request to info@parsekeep.com or call +380 99 001 19 83, stating the date, amount and payment identifier;
- the request is reviewed within 3 business days;
- if approved, funds are returned by the same method used for payment (to the same card — for card payments) within 5–7 banking days. The actual crediting time depends on the issuing bank.
5. Contact for enquiries
For any questions about payment and refunds, contact info@parsekeep.com. Full business details are on the “Contacts & details” page.